Privacy and KVKK notice
This notice explains Golub Voice processing for website visitors, account users and people who contact us. It is a KVKK notice, not consent or a contract. A customer using Golub Voice must separately inform people who call or are called through its agents.
The Turkish text controls. This English text matches it.
Who decides how data is used
Zorbey Torunoğlu, trading as Golub Superintelligence, determines the purposes of website, account, payment, support and service-security processing. The customer chooses the purpose of its calls, the agent instructions, connected tools and uploaded knowledge; Golub Voice runs those choices to provide the service. A caller should ask the business whose line was used about that business’s call processing. Privacy requests about Golub Voice’s own processing go to hi@golubvoice.com.
Data and how it is obtained
We receive account, contact, business, billing and support details when a person signs in or contacts us; sign-in identifiers from the chosen login provider; orders, payment results and plan usage from checkout and service activity; and security logs from requests to the service. A customer may supply agent settings, knowledge files and connected-account permissions. Calls may produce telephone numbers, time, direction, voice sent to the AI provider, transcripts, summaries and action outcomes; stored audio is optional and off by default. These are collected through forms, login providers, customer uploads, the telephone network, connected services and automated service records. Card numbers entered in iyzico’s form are not stored by Golub Voice.
Purposes and legal grounds for our own processing
The purchaser’s order, account and plan usage needed to provide the purchased service are processed where necessary to establish or perform that person’s contract (KVKK Article 5/2(c)). Contact and support inquiries, access by an account’s authorized users, and limited security and abuse records are handled where necessary for our legitimate interest in responding, administering and protecting the service, subject to those people’s fundamental rights (Article 5/2(f)); a particular request may instead be necessary to establish or perform the requester’s contract. Invoice and tax records meet legal obligations (Article 5/2(ç)); records needed to establish or defend a right may rely on Article 5/2(e). A customer must determine and communicate the legal ground for processing its callers’ data. Marketing, if offered, has a separate choice and is not a condition of service.
Recipients and transfers
The selected login provider, including Firebase/Google when used, handles sign-in identifiers. Payment and transaction data go to iyzico to process a payment; an email operator carries requested support and transaction messages. Hosting and backup operators store service data; telephone carriers transmit calls; OpenAI in the United States processes call voice and conversation content to run the requested AI agent. When a customer enables a connector, the relevant Google or Microsoft service receives data needed for the authorized action. If the customer enables Telegram post-call notices, Telegram receives the selected summary, available caller number and action outcome. Knowledge indexing may use a separately configured AI/embedding route. The exact providers, locations and legal transfer safeguards for every enabled route must be established before customer data is sent through that route. We do not sell personal data.
People on customer calls
A customer must lawfully control its number and calls, give callers the required privacy and AI information, and establish a lawful basis before a call, transcription, recording or connected action. An account holder’s choice to enable optional recording is not consent from a caller. The current call setup does not automatically play an AI or recording notice. This website page alone does not notify a caller.
Retention
The product policy for call history is 90 days from the end of a call for transcripts and summaries, and 30 days for optional stored audio and observed caller numbers. The active service must enforce these periods across search, downloads, derived copies and restoration before they are promised to customers. Invoice and tax records follow applicable statutory periods. Other account, security, support, knowledge, connector and backup periods require a documented category-by-category schedule before live use. When a legal ground ends, data must be deleted, destroyed or anonymized under applicable law.
Rights
A person may exercise the rights in KVKK Article 11, including access, correction, deletion and objection where applicable. Send a request concerning our processing to hi@golubvoice.com or to the business address below; we respond within the statutory period, normally no later than 30 days. For a customer’s call, contact that customer as the first point of contact; we assist it with requests about data we process on its behalf.
Website inquiry forms
The Contact, Business and Enterprise forms send your name, email, company, optional phone/volume details and message through Resend to hi@golubvoice.com so we can respond. Cloudflare Email Routing forwards the message to the operator’s Gmail inbox. Cloudflare Turnstile processes IP and browser signals for spam protection. The website service does not persist form message bodies; identifier hashes and outcomes used to prevent duplicates are retained for approximately 24 hours. Inbox correspondence may be retained to answer your request and maintain necessary business records. Provider acceptance does not guarantee inbox delivery. Please do not send confidential or sensitive information.
Seller and service provider
- Service
- Golub Voice
- Business name
- Golub Superintelligence
- Seller
- Zorbey Torunoğlu
- Tax identification number
- 8570513849
- Business address
- Sularbaşı Mah. Afyon Sk. Tevfik Çorapçı Apt. No: 7, İç Kapı No: 8, Merkez/Sivas
- Telephone
- +90 554 596 06 36
- hi@golubvoice.com
Questions about these terms go to hi@golubvoice.com.