Write the playbook
Describe the welcome, the boundaries, and how a call should end.
•••InstructionsDraft
## GREETING
Welcome the caller and ask how you can help.
## NEXT STEP
Record the request for review.
## YOUR CALLS. YOUR RULES.
Human handoff
NewMeet Golub VoiceClearer callsAI phone agents
AI phone agents
for your calls.
Configure an agent to answer eligible calls, follow the instructions you approve and make the outcome visible to you.
Telephone availability is currently focused on Turkey. English content does not imply international phone service.
Golub Voice, from first hello to a clear next step
Human-like voice agents
Warm, expressive, and quick to respond — voice agents that make every call feel like a conversation.
- Natural timing, tone, and warmth.
- Build and configure your agent right from your browser.
I understand. That sounds like a lot to deal with. Let’s take a look together.
Lovely, we’d be happy to see you! What day works best for you?
Of course, I’m listening. What would you like me to pass along?
Built for real conversations
Real calls are messy. Interruptions, missing details, and “actually, one more thing.” Give your agent the instructions and context to keep the conversation moving.
- Keep track of the request as the conversation changes.
- Use your information to answer, with a clear next step when your team needs to help.
Hello. How can I help today?
I have a question about the request I sent last week.
I can review the details you have shared.
Reviewing request
I found it. The team still needs to confirm the next step.
Could someone contact me today?
Recording follow-up
I will mark today as your preference and leave it for review.
Thank you, that helps.
Welcome. What kind of appointment would you like?
I would like to come in next week, preferably Thursday.
I can note Thursday as your preferred day.
Checking provided availability
I have the details you gave me. What time suits you?
Some time in the afternoon would be best.
Recording preference
I have recorded Thursday afternoon for your team to review.
Perfect, thank you.
What would you like to know?
Are you open on Saturday?
Checking selected information
I can answer from the hours your team has provided.
And could I ask about a particular service?
Of course. Tell me which service you mean.
Preparing next step
If the information is not available, I can leave a question for the team.
Hello. How can I direct your message?
Please ask the team to call me back.
I can take the details for a person to review.
Recording message
What is the best way for the team to reach you?
I will leave my contact details with the team.
Thank you. The request is ready for review.
Is there anything else you would like to add?
I forgot one detail about my earlier request.
Please go ahead. I can add it to the follow-up.
The afternoon would work better for me.
Updating follow-up
I have noted that afternoon is your preference.
Leaving human next step
The team can review the updated request.
From conversation to a clear next step
A useful call goes beyond a good answer. Capture what the caller needs, bring in the right context, and leave a clear next step.
- Keep the request and relevant details together.
- Review the outcome and see what needs attention.
Illustrative call flow
Caller request
Can I book Thursday afternoon?
Relevant context
Appointment type · preferred time
Next step
Request recorded for your team
Caller request
Are you open on Saturday?
Relevant context
Opening hours from your knowledge base
Next step
Answer shared with the caller
Caller request
Please ask the team to call me back.
Relevant context
Callback request · preferred time
Next step
Message recorded for your team
Your tools, connected
Bring your knowledge and connected tools into the conversation.
- Give your agent the documents and information it needs.
- Connect supported actions to your workflows.
- Define when your agent acts and when your team takes over.
Your calls. Your rules.
Shape how your agent answers, what it can do, and when it should involve your team.
- Define the greeting, instructions, and boundaries.
- Connect an eligible Turkish number.
- Review call history and outcomes in one place.
Eligible lineApproved rulesHuman handoff
Knowledge base
Give your agent selected documents that support its answers.
Selected informationPDF · MARKDOWN · TEXT
Opening_hours.pdfService_guide.pdf72%
Preview the flow
See an illustrative exchange as you shape the agent.
•••Preview● Demo
I can leave that request for your team.
0:04
Choose the voice
Explore how a voice can sound before you decide what fits.
13Available voices
Marin
Gleam
Meridian
Willow
Review the call
Keep the request and the next step together for review.
appointment_request · 0:28
The caller asked for Thursday afternoon.
0:18 / 0:47Connect your tools
Bring approved actions into a call when their connections are ready.
• record_request• review_by_personSet boundaries
Tell the agent when to answer, when to decline, and when to hand off.
Can you make that decision for me?
I can record your request and have a person review it.
Human reviewConnect a line
Prepare an eligible Turkish line and verify routing before use.
Eligible Turkish line+90 ••• ••• •• ••
Routing to verify
Agent configuration
Your calls.
Your instructions.
Give your agent a greeting, clear instructions, and the knowledge it needs to handle your calls.
Explore agent configurationSet the direction, in your own words.
Illustrative configurationOne agent, shaped around your calls
Illustrative experience
One set of plans
Start with the plan that fits your call load.
Plus, Pro and Max serve individuals and businesses alike. Monthly usage is variable; it is not a guaranteed number of talk minutes.
Plus
₺499/ month
VAT includedA clear starting point for your calls.
Typical call time*≈60 min*
Included
- 1 configured agent
- Up to 3 simultaneous calls
- Standard inbound assistant tools
Not included
Outgoing calls and a dedicated numberPro
₺1,499/ month
VAT includedMore agents and eligible outgoing calls.
Typical call time*≈200 min*
Included
- 3 configured agents
- Up to 10 simultaneous calls
- Up to 8 simultaneous outgoing calls
- Standard assistant tools when connected
Not included
International and premium outgoing callsMax
₺3,499/ month
VAT includedHigher call volume across more agents.
Typical call time*≈500 min*
Included
- 10 configured agents
- Up to 20 simultaneous calls
- Up to 15 simultaneous outgoing calls
- Standard assistant tools when connected
Not included
International and premium outgoing calls*Estimated typical inbound call time per month for planning, not guaranteed minutes. Actual time varies with call complexity and tool use because your plan includes variable monthly usage.
Latest from the blog
All postsFAQ
Before you get started
Is the service available outside Turkey?
Current telephone availability is focused on eligible Turkish numbers and destinations. The English site is for readers anywhere; it is not a promise of international phone service.
Do I have to run a business?
No. The same Plus, Pro and Max packages can be selected for personal or business use.
Are minutes guaranteed?
No. Monthly usage varies with the work done during calls. The Pricing page explains the package model.
Let’s shape your first agent.
What kind of calls do you want to handle?