A wholesale enquiry can arrive while the owner is on a warehouse floor or speaking with another buyer. Losing the call may mean losing the details needed for a useful follow-up. A voice agent can collect those details and answer approved catalogue questions, leaving pricing exceptions and commercial commitments with the right person.
Capture the information a salesperson needs
Prepare a short enquiry flow: company name, product reference, quantity, delivery destination, desired timing and callback details. Ask which information is essential for your business rather than gathering a long form by voice. Repeat product codes carefully; one misheard character can change the enquiry.
With Golub Voice, organize the catalogue and agent instructions around the terms customers actually use. Include units and pack sizes. “Ten boxes” and “ten individual items” are not interchangeable.
An example wholesale enquiry
Illustrative conversation:
Buyer: “Do you have twenty cases of the small blue model?”
Agent: “Could you share the product code so I can record the correct item?”
Buyer: “BX-small-blue.”
Agent: “Twenty cases of BX-small-blue. Where would delivery be needed, and when?”
The resulting message should distinguish a stock question from an order request. If the agent cannot read current inventory through an authorized tool, it should say stock needs confirmation. A catalogue entry is not evidence that goods are available today.
Keep commercial promises controlled
Use only approved prices and clearly explain their scope. Customer-specific discounts, credit terms, substitutions and delivery guarantees may require a salesperson. Recording an order request should not imply the order has been accepted or paid.
If you later connect inventory or order tools, verify permissions, returned results and how duplicate requests are handled. Test ambiguous units, an unknown item and a buyer asking for a special discount.
Explore Golub Voice to design a first-response assistant for your wholesale enquiries. Begin with accurate information capture, then expand the permitted actions as your supported integrations are ready. Our knowledge preparation guide helps make catalogue answers clearer.